by Amanda Dahl, Director at AWIC
Quite often, business continuity planning is thought to be the domain of very large enterprises, like large financial institutions, who need to continue trading even in the event of major global disaster. But as we mentioned in our article on the impact of snow-related transport issues on businesses, “Small companies, especially ones without dedicated IT staff are the most vulnerable to loss of productivity due to weather-related staff shortages. According to the Federation of Small Businesses, this could translate to an estimated 1.2 billion pounds lost in a day because of the disruption, with one-fifth of the UK workforce unable to make it into work.”
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Tags: best practice, business continuity, colocation, disaster recovery, service improvement, strategy
Posted in AWIC Desktop, Charity and education, Film/TV, Media, Financial Services, Hospitality, IT Strategy, Oil and gas, Pharmaceutical and biotech, ProStream, Resourcing and recruiting, SMB | No Comments »
Do you run a startup or small business? We’d love to hear about how you use IT and what works for you.
If you can spare 2 minutes, please share your views by taking our short survey.
Tags: best practice, service improvement, website
Posted in AWIC Desktop, News, SMB, Uncategorized | No Comments »
AWIC Technical Advisory is pleased to announce our latest service offering.
from AWIC Technical Advisory
Tags: hardware refresh, innovation, portfolio, service improvement, services, strategy, technology
Posted in Film/TV, Media, Financial Services, IT Strategy, News, Resourcing and recruiting, SMB | No Comments »
by Amanda Dahl, Director at AWIC
Many enterprise infrastructure groups consider follow-the-sun support to be the holy grail of the IT operations service. The aim is to provide customers with a seamless, and truly global, support service. Simply dial a single number or create a single support ticket, and the request will be handled in a timely manner, no matter where in the world the user is located.
But how is this implemented when you currently have silo’d regional support teams?
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Tags: best practice, global teams, managed service, offshoring, service improvement, strategy, support
Posted in Financial Services, LevelBase, Pharmaceutical and biotech, ProStream, SafeShore, Uncategorized | No Comments »
by Amanda Dahl, Director at AWIC
Many companies already have some form of change management in place, but how stringent is yours?
Organisations often put change management to one side, citing the need for flexibility and rapid releases. While it’s true that change management can slow down the rate of change, this is often of benefit to the business in the long run. Think about the business impact of pushing through an unstructured change which causes an interruption to your service. Have you stopped to calculate the loss to the business of your last change-related outage? Even if it was only the loss of business opportunity, it can add up significantly.
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Tags: best practice, change control, service improvement
Posted in AWIC Services, Financial Services, KeyControl, LevelBase, Oil and gas, Pharmaceutical and biotech | No Comments »
