Posts Tagged ‘remote teams’

Remote technical support teams: the importance of robust working practices

by Ivan Zidek, Director at AWIC

In the second of a series of articles, we look at ways to make a remote support teams work for you. See the first in our series here.

Ongoing actions, to ensure your new team continues to perform

Several factors will ensure the remote team you have in place can continue to perform well, even after the honeymoon period is over, and the staff they replace have left the organisation.

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Remote technical support teams: The right recruitment process

by Ivan Zidek, Director at AWIC

In the first of a series on remote teams, we take a look at some best practices for recruiting remotely and what to consider when building a remote technology team.

The scenario

Take one London-based investment banking technology organisation, the need for more system administrators to support three thousand high-end servers, budgets being slashed faster than tuna in a sushi shop and what do you get?  The move to a new breed of remote system administrator.

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