by Amanda Dahl, Director at AWIC
Good capacity planning is worth the effort
The benefits of an effective capacity management programme are well known to most IT departments. Proper capacity management allows you to:
- Reduce infrastructure costs by sweating your assets
- Meet agreed service levels by avoiding capacity-related outages
- Accurately budget for infrastructure growth by projecting future requirements
- Avoid project delays by having appropriate resources on-hand
And, by now, most IT departments have some form of capacity planning tool implemented which can give them fairly accurate reports on current and past usage.
But what are you doing with those reports? Who attends your capacity planning meetings? And do you have a dedicated capacity planning manager?
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Tags: best practice, budgeting, business alignment, capacity planning, ITIL
Posted in Financial Services, IT Strategy, LevelBase, Oil and gas, Pharmaceutical and biotech | No Comments »
It happens more than you’d think.
Picture this: you’re about to login to your company’s online banking software to make sure those cheques got paid in, and the page won’t load. A few clicks, and then a reboot of your computer….and before long, you’re on the phone to your ISP. Ten days – and several heated phone calls – later, the ISP finally admits that one of their engineers clipped a cable up near the Tesco Express and they’re ever so sorry that you’ve been without internet service all this time.
It may sound far-fetched, but that’s a true story. What would you do if your business was without the internet for 10 days? How could you cope?
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Tags: business continuity, disaster recovery, innovation
Posted in Film/TV, Media, Financial Services, Hospitality, IT Strategy, KeyControl, LevelBase, Oil and gas, Pharmaceutical and biotech, SMB | No Comments »
by Amanda Dahl, Director at AWIC
Many enterprise infrastructure groups consider follow-the-sun support to be the holy grail of the IT operations service. The aim is to provide customers with a seamless, and truly global, support service. Simply dial a single number or create a single support ticket, and the request will be handled in a timely manner, no matter where in the world the user is located.
But how is this implemented when you currently have silo’d regional support teams?
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Tags: best practice, global teams, managed service, offshoring, service improvement, strategy, support
Posted in Financial Services, LevelBase, Pharmaceutical and biotech, ProStream, SafeShore, Uncategorized | No Comments »
by Amanda Dahl, Director at AWIC
Many companies already have some form of change management in place, but how stringent is yours?
Organisations often put change management to one side, citing the need for flexibility and rapid releases. While it’s true that change management can slow down the rate of change, this is often of benefit to the business in the long run. Think about the business impact of pushing through an unstructured change which causes an interruption to your service. Have you stopped to calculate the loss to the business of your last change-related outage? Even if it was only the loss of business opportunity, it can add up significantly.
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Tags: best practice, change control, service improvement
Posted in AWIC Services, Financial Services, KeyControl, LevelBase, Oil and gas, Pharmaceutical and biotech | No Comments »
