by Amanda Dahl, Director at AWIC
Quite often, business continuity planning is thought to be the domain of very large enterprises, like large financial institutions, who need to continue trading even in the event of major global disaster. But as we mentioned in our article on the impact of snow-related transport issues on businesses, “Small companies, especially ones without dedicated IT staff are the most vulnerable to loss of productivity due to weather-related staff shortages. According to the Federation of Small Businesses, this could translate to an estimated 1.2 billion pounds lost in a day because of the disruption, with one-fifth of the UK workforce unable to make it into work.”
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Tags: best practice, business continuity, colocation, disaster recovery, service improvement, strategy
Posted in AWIC Desktop, Charity and education, Film/TV, Media, Financial Services, Hospitality, IT Strategy, Oil and gas, Pharmaceutical and biotech, ProStream, Resourcing and recruiting, SMB | No Comments »
by Ivan Zidek, Director at AWIC
In the second of a series of articles, we look at ways to make a remote support teams work for you. See the first in our series here.
Ongoing actions, to ensure your new team continues to perform
Several factors will ensure the remote team you have in place can continue to perform well, even after the honeymoon period is over, and the staff they replace have left the organisation.
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Tags: best practice, offshoring, remote teams, strategy
Posted in AWIC Services, ProStream, SafeShore | No Comments »
by Amanda Dahl, Director at AWIC
Many enterprise infrastructure groups consider follow-the-sun support to be the holy grail of the IT operations service. The aim is to provide customers with a seamless, and truly global, support service. Simply dial a single number or create a single support ticket, and the request will be handled in a timely manner, no matter where in the world the user is located.
But how is this implemented when you currently have silo’d regional support teams?
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Tags: best practice, global teams, managed service, offshoring, service improvement, strategy, support
Posted in Financial Services, LevelBase, Pharmaceutical and biotech, ProStream, SafeShore, Uncategorized | No Comments »
