by Ivan Zidek, Director at AWIC
In the second of a series of articles, we look at ways to make a remote support teams work for you. See the first in our series here.
Several factors will ensure the remote team you have in place can continue to perform well, even after the honeymoon period is over, and the staff they replace have left the organisation.
by Amanda Dahl, Director at AWIC
Many enterprise infrastructure groups consider follow-the-sun support to be the holy grail of the IT operations service. The aim is to provide customers with a seamless, and truly global, support service. Simply dial a single number or create a single support ticket, and the request will be handled in a timely manner, no matter where in the world the user is located.
But how is this implemented when you currently have silo’d regional support teams?
by Ivan Zidek, Director at AWIC
In the first of a series on remote teams, we take a look at some best practices for recruiting remotely and what to consider when building a remote technology team.
Take one London-based investment banking technology organisation, the need for more system administrators to support three thousand high-end servers, budgets being slashed faster than tuna in a sushi shop and what do you get? The move to a new breed of remote system administrator.
